Buying Travel Money Online: Frequently Asked Questions

By purchasing foreign currency on www.travelex.com.au will I be placing an order for Cash, Travellers' Cheques or Travelex Cash Passport?

Orders placed on www.travelex.com.au or our partner sites are orders for foreign currency in cash.

To purchase a cash passport online, simply click the Cash Passport link.

If you wish to purchase Travellers' Cheques, you can do so at any Travelex Retail store. Find your nearest Travelex Retail store here.

How long can I place an order in advance?

You may place an order up to 21 days in advance of your selected pickup date.

How much foreign currency can I purchase?

All orders are subject to a minimum value of AU$250 and a maximum aggregate value of AU$5,000 over a 24 hour period (and maximum aggregate value of AU$15,000 over a rolling 21 day period).

Can I request for specific denominations?

To manage our customers' expectations, requests for specific denominations are not currently available through our on-line ordering service as the denominations are dependent on what our stores have in stock.

I made my Bpay payment within 12 hours of placing my order. However, I realised that my Bpay payment was made after banking hours and as such, you might not receive my payment immediately. Will my order be cancelled?

We strongly encourage you to make your Bpay payment within 12 hours from the time you place your order to ensure that the payment is received as soon as possible, and that your order is processed in time for your nominated pick-up date. Our system is designed to allow for possible delays in receiving payments when orders are made after banking hours.However, we do reserve the right to cancel your order if payment is not received within 12 hours of the time your order is placed.

Can I change the pick-up date of my order?

You may choose to change or extendthe pick-up date for up to 21 days from the time the order was placed by calling our Retail Customer Service Centre on 1800 440 039.

Can I use a foreign-issued credit card when placing my order?

Travelex only accepts Australian-issued Visa or MasterCard credit cards.

Can I cancel my order?

You may choose to cancel an order at anytime by calling our Retail Customer Service Centre on 1800 440 039.Cancellation fees apply. For more information, refer to the Terms and Conditions located on the Travelex website at www.travelex.com.au

If I cancel my order for which I have already paid, when do I receive my refund?

Refunds take approximately ten (10) business days (some financial institutions may take longer to issue your refund). If you cancel your order, you will be liable for a cancellation fee (refer to terms and conditions located on Travelex website at www.travelex.com.au) Please note that for security and AML reasons your refund will always be sent back to the account or credit card used to make the initial payment.

Can I earn Qantas Frequent Flyer Points when purchasing foreign currency at your website?

You will not earn Qantas Frequent Flyer Points when ordering on-line at www.travelex.com.au.

We may from time to time conduct special promotions where we offer Qantas Frequent Flyer Points in which case the earning and redeeming of any Qantas Frequent Flyer points will be subject to the terms and conditions of the relevant promotion. If you wish to earn Qantas Frequent Flyer Points, please visit a Travelex store to make your transaction . Terms and conditions apply.

MasterCard SecureCode and Verified by Visa – Additional online security

Why am I being asked for a Verified by Visa or MasterCard SecureCode password?

In order to make online credit card payment more secure, Visa and MasterCard have introduced an additional online check to enhance your security and reduce the likelihood of fraud.

If you have previously registered your card with either of these schemes, you will be required to enter your password (or digits from it) to complete your order.

If you have not previously registered your card, your card issuer may require you to register before allowing you to complete your order.

How do I find my Verified by Visa or MasterCard SecureCode password?

You are responsible for registering your credit card in the Verified by Visa or MasterCard SecureCode schemes with you card issuer. If you have previously registered your card in either of these schemes then you will have chosen your own password at the time you registered.

If you have forgotten your password or you are being asked for a password but you don't remember registering your card, please contact your card issuer for assistance. Travelex are not able to advise you of your password, and we cannot tell whether or not your card is registered.

Is this password essential for me to place an order?

If you have previously registered your card with either of the Verified by Visa or MasterCard SecureCode schemes, you will not be able to complete your order unless you enter the correct password or the requested digits from the correct password.

If you have not previously registered your card with one of the schemes, then it is at the discretion of your card issuer whether or not to request that you register your card to be able to complete your order.

The Verified by Visa and MasterCard SecureCode schemes are designed to make online shopping safer by making it more difficult for fraudsters to use stolen credit card details. For more information, or to register your card with your issuer, please click on one of these links: