Frequently Asked Questions

How do I cash Travellers Cheques?

Simply present your Travellers Cheque to the acceptor or bank where you wish to cash it. Make sure the acceptor watches while you countersign the Cheque in the lower left-hand corner. You can also exchange your Travellers Cheques for local currency at any Travelex store. Please visit www.travelex.com for a complete listing of Travelex locations worldwide.

Where can I use Travellers Cheques?

American Express Travellers Cheques are recognised around the world and can be used like cash in many locations, or exchanged for local currency at any Travelex store. Visit www.travelex.com for a complete listing of Travelex locations worldwide.

Where do I sign Travellers Cheques?

Travellers Cheques must be signed in the upper left-hand corner on purchase in order to be reimbursable if lost or stolen. When the Cheques are cashed, make sure the acceptor watches while you countersign the Cheque in the lower left-hand corner.

What happens if I sign the Cheque in the wrong place, or my signatures don't match?

Acceptance of Travellers Cheques is based on the acceptor watching the customer sign the Cheque in the lower left-hand corner, then comparing that signature with the original in the upper left-hand corner. If the signatures are a reasonable match, the Cheque should be accepted. As always, if the acceptor is unsure, they should call an American Express Travellers Cheque Customer Service Centre.

When do I fill out the date on my Travellers Cheque?

The date should be filled out upon use, in the upper right-hand corner, just like a personal Cheque.

Is there a fee to cash Travellers Cheques?

Some operators charge a fee when you use Travellers Cheques to pay for goods and services at shops, restaurants, and hotels. Some banks may also charge a fee.

If I don't use the full face value of the Travellers Cheque, will I get change back?

Yes, you will get change back, just like cash.

What happens if my Travellers Cheques are lost or stolen?

If your Travellers Cheques are lost or stolen, contact an American Express Travellers Cheque Customer Service Centre immediately. They will provide you with step-by-step instructions for replacing your Cheques. To find a Customer Service Centre, visit www.americanexpress.com/uk/tc/custservice.shtml.

Remember to keep a record of all Travellers Cheque serial numbers in a safe location separate from your Cheques.

Where can I get my Travellers Cheques reimbursed?

If your Travellers Cheques are lost or stolen, you will need to contact an American Express Travellers Cheque Customer Service Centre immediately. They will assist you with step-by-step instructions for replacing your Cheques.

How do I contact an American Express Travellers Cheques Customer Service Centre?

For your convenience, American Express Travellers Cheques Customer Service centres are available around the world. For a complete listing, visit www.americanexpress.com/uk/tc/custservice.shtml.