We’re sorry but our online travel money service isn’t available right now.
This is as a result of a software virus. On discovering the virus, and as a precautionary measure, Travelex immediately took all its systems offline to prevent the spread of the virus further across the network.
Whilst the investigation is still ongoing, to date our investigation shows that customer data has not been compromised.
We have now contained the virus and are working to restore our systems and resume normal operations as quickly as possible.
Travelex’s network of branches continue to provide foreign exchange services manually and a number of workarounds are provided below.
We apologise to our customers for any inconvenience caused as a result.
Travelex is in discussions with the National Crime Agency (NCA) and the Metropolitan Police in the UK who are conducting their own criminal investigations.
You can still visit us in-store:
Our travel money stores are open 7 days a week. You are also able to withdraw Australian Dollars and foreign cash across our ATM network. You can find your nearest ATM or store on Google Maps, by calling 1800 440 039 or via social media.
Have a Travelex Money Card?
Existing cards continue to work as normal for spending and ATM withdrawals.
You can view your balances, see transactions and conduct purse to purse transfers at au.travelexmoneycard.com
In order to top up your Travelex Money Card, you are able to BPay at the following,
Biller Code: 184416
Reference Number: your 16 digit Travelex Money Card number
BPay top-ups default currency will initially be AU$, however you can change your default top-up currency online via My Account at au.travelexmoneycard.com under settings. Your BPay top-up will be sent to the default currency.
Have a query about an existing online order?
For customers who have ordered money online, please contact Travelex Customer Services on 1800 440 039 or via social media.