Prompt service
Prompt service - the only issue I had was they delivered 2 days earlier than booked and it was only by luck that I was home. But it was that a big issue as it would have been left at the local Aust Post for collection.
tates
I attended my order on line & found it easy to do. Im almost 60 so lots of ordering on line can be a bit tricky with limited IT experience but I found it very user friendly & no issue for me…
I attended my order on line & found it very easy. I went to collect my money at my nominated outlet and the lady was very friendly & helpful. I had a question and she could not answer it without making some inquiries but she texted me back within 20 minutes with the answer.
Gerry Hannan
Great online ordering with no issues
Great online ordering with no issues. Pick up locations are great. Exchange rate could be better but i guess everyone wants that.
Matthew Pearce
Excellent
Excellent. Very easy to buy money and top up my card online, I always use Travelex and always happy with my service. I would recommend this company.
Tracey
Excellent
Excellent . Trustworthy. No hesitation in recommending your company to my fellow travelers
Lynette Elizabeth Smede
The service was easy to use and a great…BUT
The service was easy to use and a great way to get money in the country when only a bank is close by. The only negative was I had to choose a date for delivery, which wasn’t a problem because I organised to be home for it. BUT the delivery arrived 2 days earlier than requested, luckily my husband was home and able to show his identification to accept the cash. BUT it was my understanding that it had to be my identification for before the cash was handed over. In this instance it was perfectly OK, but in other circumstances the cash may not end up where it should. It is disappointing that the cash did not arrive when expected. BUT in saying that we would definitely use Travelex again as it made it easy for us to get our overseas currency without having to go to Brisbane or wait till we got to the airport.
CHRISTINE DARVELL
Fantastic customer service and product.
Extremely helpful customer service both in store and using the website. Very happy with the product and can’t wait to use card again soon!
James Mccann
Efficient service and great rates
Efficient service and great rates
Vinicius Silva Oliveira
Money and Money and Salus
Professional, prompt and delivered on time.
Robert LUTTON
Money arrived quickly and on time
Money arrived quickly and on time - only reservation ordered 200 USD and one note was a 100 dollar note which I would have expected in a large order not a smaller one
Gavin Bryant
Easy to use website and great service
Easy to use website and great service
Fiona
The currency was available for pick up…
The currency was available for pick up on the stated date, but I had to ring Travelex for advice on completing part of their online form which was a bit frustrating.
Patti
Simple process online
Simple online ordering process. Picked it up from the post office nearby. All easy.
I have previously picked up at the airport which is arguably even more convenient but I changed money for 7 people and needed to be sure there would be no issues. I wouldn’t have had any qualms if we were changing to US UK Euro but I was getting Norwegian and Danish currency.
Rate acceptable. Not great but ok if changing small amounts under 10,000. If converting larger amounts there are better platforms such as XE.com. I always use Travelex for travel cash. Many years ago I used the CBA but the rates offered were poor and the process was too difficult.
davdent
A budget
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