What is the Travelex Price Promise?
At Travelex, we're committed to offering you great rates. If you find a better overall price offered by another foreign exchange retailer, we’ll beat it in our participating stores.
And if you've already made your purchase or we can’t beat the rate, we'll refund you the difference to a value of up to $100 - both in participating stores and online!
To apply for your refund online, simply fill out our Price Promise claim form.
See the Price Promise terms and conditions.
What else can you do to get great rates on your travel money?
Does the price from another provider need to be from the same day?
Yes, it does. Currency rates fluctuate daily, which means that we can’t compare like for like if the price you found is from another day.
What do you mean by overall price?
When you buy your currency online, you may be subject to a number of different charges in addition to the pure exchange rate that you’re quoted. This means that you must always look at the total price, including things like delivery, admin, card and processing fees, as well as some providers charging a commission.
Our price promise includes the following costs in its total price comparison:
- The foreign currency rate
- Any delivery or collection fee payable
- Any administration fee payable; and
- Any fee payable for using your preferred payment method
For more details, check out our Price Promise terms and conditions
- I’ve managed to find a better overall price, how do I claim a refund?