The safety of our customers and staff is our priority

Your safety is important to us so we have updated our processes to help ensure you
can get your foreign currency, or send money overseas, as clean and contact-free as can be.

Contact-free order, delivery and activation of our Travelex Money Card, clean ATMs
and easy online money transfers at bank-beating rates.

Buy Confidently

We look after our ATMs, so they can look after you

sparkling clean ATM

Consistently Clean

Our ATMs are regularly cleaned by our airport staff



Isolated bank note

Bank Note Quarantine

Bank notes in our ATMs are untouched for at least 48 hours for added protection



Anti-Microbial Cleanser

Anti-Microbial Cleansing

Our ATMs are disinfected using Anti-Microbial surface spray




We have in-store processes to protect our customers and staff

2 persons icons standing 1.5m apart

Social Distancing

Social distancing practices are applied at all our stores



hand icon with foam in its palm

Hand Sanitiser

Hand sanitiser is available for staff and customers at all stores



store icon with sparkling stars around it

Consistently cleaned

Our stores are cleaned regularly throughout the day




Enjoy contact-free home delivery with the Travelex Money Card. Its as easy as 1,2,3…

1

Easing Ordering

Hop online, order and pay for your Travelex Money Card

2

Contact-Free Home Delivery

Enjoy contact free delivery within 1 to 3 days direct to your mailbox

3

Activate

Activate your card and retrieve your pin online!


We have processes in place to protect our staff, our customers and our product

sparkling clean ATM

Social Distancing

Social distancing protocols are applied to on-site staff in our vault



Isolated bank note

Personal Protective Gear

Fresh masks and gloves are available to all team members



Regular and Professional Cleaning

Our vault is professionally sterilised and cleaned daily while team members disinfect workstations and wash and sanitise their hands throughout the day




You should always seek your own medical advice and regularly check official sources for information on Coronavirus.

As of 16 June 2020, the World Health Organization (WHO) is uncertain how long COVID-19
can survive on surfaces.1 On 18 April 2020, the WHO stated that ‘There is currently
no evidence to confirm or disprove that coronavirus can be transmitted through coins or banknotes”.2.

You can keep up to date with the latest on what the World Health Organisation are saying.3

According to Department of Health NSW Government COVID-19 is thought to spread through
various ways, including through close, person-to-person contact.4

Banknotes which are received into Travelex systems should be assumed to be low risk as
they will be in mint condition or if pre-used, will not have been handled for a significant period.

For more information on Coronavirus and for instructions on what to do, check official sources
such as visiting the Australian Department of Health website5, call the National Coronavirus
Health Information Line on 1800 020 080 (in Australia), or contact your local health authorities.

Buy Confidently

Unfortunately, we temporarily do not deliver cash currency to home addresses. However, we are working on this and hope to soon be able to deliver cash currency once again right to your front door! You can still order online and collect from one of our selected Travelex stores.
The Travelex Money Card is safely delivered in your mail box away from direct handling. Just like any debit or credit card, it needs to be activated online by yourself before it can be used.
There is no proof that touching bank notes poses any additional opportunity to catch COVID-19. The CDC has stated that the virus has poor survivability on surfaces such as packaging, and therefore the risk of infection is low (ref. https://www.cdc.gov/coronavirus/2019-ncov/faq.html).
Can you catch coronavirus by touching bank notes?

There is no proof that touching bank notes poses any additional opportunity to catch COVID-19. The CDC has stated that the virus has poor survivability on surfaces such as packaging, and therefore the risk of infection is low (ref. https://www.cdc.gov/coronavirus/2019-ncov/faq.html).

Is it safe to get a Travelex Money Card delivered to my mailbox?

A Travelex Money Card is just like any debit or credit card, and needs to be activated online by yourself before it can be used.

Do you offer home delivery on cash currency?

Unfortunately, we cannot currently deliver cash currency. However, we are working on this and hope to soon be able to deliver cash currency once again right to your front door! You can still order online and collect from one of our selected Travelex stores.


References:

1. Information as at 16.6.20, Department of Health NSW Government, available at https://www.health.nsw.gov.au/Infectious/covid-19/Pages/frequently-asked-questions.aspx#1-4
2. Information as at 18.4.20, World Health Organisation, available at https://www.facebook.com/WHO/posts/q-can-covid-19-be-spread-through-coins-and-banknotesa-there-is-currently-no-evid/3073400882705274
3. https://www.who.int/health-topics/coronavirus#tab=tab_1
4. Information as at 16.6.20, Department of Health NSW Government, available at https://www.health.nsw.gov.au/Infectious/covid-19/Pages/frequently-asked-questions.aspx#1-3
5. Information as at 16.6.20, Australian Government, Department of Health, available at https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert/how-to-protect-yourself-and-others-from-coronavirus-covid-19

Disclaimer:

The above is not intended to be taken as advice and you should always seek your own medical advice and information from official sources. The information contained on this website has been compiled by Travelex from different external sources on the date referenced. Travelex does not ensure the accuracy and completeness of the information shown. Travelex does not accept any liability for any loss or damage derived from any reliance on the information on this website.
Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Travelex Money Card in conjunction with the issuer, Heritage Bank Limited (ABN 32 087 652 024, AFSL 240 984) pursuant to license by Mastercard Asia/Pacific Pte. Ltd. You should consider the Product Disclosure Statement (for the relevant product) available at www.travelex.com.au, before deciding to acquire the product. Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.