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Let Us Know How We Can Help

Email Us

Email Us

For all general enquiries about foreign currency cash or other retail products, please contact our Travelex Retail Customer Service Centre at RetailCSC@travelex.com.au

We will do our best to respond to your email within one business day. Operating hours are Monday-Friday 9am-5pm (Australian Eastern Standard Time)

Alternatively, visit our FAQs

Call Us

Call Us

1800 440 039 (if overseas, please call +61 2 9696 9385)

Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls are recorded for training and security purposes.

Prepaid Card Enquiries

Multi-Currency Cash Passport

Enquiries in respect of Cash Passport are managed by Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837). For all general enquiries about Travelex Multi-currency Cash Passport:

Operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.

Travelex Money Card

Enquiries in respect of Travelex Money Card are managed by Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837). For all general enquiries about Travelex Money Card:

Operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.

For a full list of contact details for Travelex Money Card click here.

Complaints and Disputes

If you have a complaint about any of the services provided by Travelex Retail Australia, please email full details to the Retail Customer Service Centre or telephone us: