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Let Us Know How We Can Help

Many Ways to Keep in Touch

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Call our customer service helpline and one of our friendly team members will be happy to have a chat (Lines open 24/7). Or Email us (Monday-Friday 9am-5pm).



Prepaid Card Enquiries

Multi-Currency Cash Passport

Enquiries in respect of Cash Passport are managed by Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837). For all general enquiries about Travelex Multi-currency Cash Passport:

Operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.

Travelex Money Card

Enquiries in respect of Travelex Money Card are managed by Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837). For all general enquiries about Travelex Money Card:

Operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.

For a full list of contact details for Travelex Money Card click here.

Complaints and Disputes

If you have a complaint about any of the services provided by Travelex Retail Australia, please email full details to the Retail Customer Service Centre or telephone us: