Contact Us

Have a question or feedback? We're here to help 24/7

Many Ways to Keep in Touch

Follow us on Facebook or Instagram. Want to speak to an actual person?
Call our customer service helpline and one of our friendly team members will be happy to have a chat (Lines open 24/7). Or Email us (Monday-Friday 9am-5pm).

Travelex Money Card Enquires

Travelex and Mastercard are available 24/7 to assist you with with any queries.
See the information below about who is best suited to assist you, as well as the international phone numbers list when you are out of the country.

Please note that, for security reasons, you must NOT include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1111 22xx xxxx 4444.

icon of the Travelex Money CardTravelex Customer Service Center

For assistance with the following:

  • General account enquiry about Travelex Money Card
  • Online card order
  • Expired card
  • Card and account activations
  • Closest ATM
  • Guidance setting up your card account online
  • Cashing out and/or closing card account
  • Questions about the card and functionality in any country

icon of the Travelex Money CardMastercard Card Services

For assistance with the following:

  • Lost or stolen cards
  • Pin related assistance
  • Help with username and/or passwords
  • Queries regarding transactions on your account or balance enquiries
  • Google Pay and Google Wallet queries or issues

Alternatively, you can email In the interests of security, we will not be able to discuss certain subjects by email. Please call the 24 hour Mastercard Card Services Team instead.

Feedback and Questions

If you have feedback or questions about any of the services provided by Travelex, please:

The matter will be escalated to the relevant Manager for investigation. If a resolution is not reached within a reasonable time period, the matter will be further escalated to the Compliance Manager who will refer the matter to Senior Management for resolution. If the matter is related to the Travel Money Card, Travelex may need to refer it to Mastercard Prepaid Management Services Australia Pty Ltd for a review. All feedback is logged at each stage of the process.

If we cannot agree on how to resolve the situation, you can contact Australian Financial Complaints Authority (AFCA). AFCA is an independent external dispute resolution scheme. Their details are as follows: