For all general enquiries about foreign currency cash or other retail products, please contact our Travelex Retail Customer Service Centre at RetailCSC@travelex.com.au
We will do our best to respond to your email within one business day. Operating hours are Monday-Friday 9am-5pm (Australian Eastern Standard Time)
Alternatively, visit our FAQs
Lines are open 24 hours a day, 7 days a week, 365 days a year. Calls are recorded for training and security purposes.
General Enquiries – Travelex Multi-currency Cash PassportTM
Enquiries in respect of Cash Passport are managed by Access Prepaid Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837). For all general enquiries about Travelex Multi-currency Cash Passport:
Operating hours are 7am - 7pm (Mondays - Fridays) and 9am - 5pm (Saturdays), Australian Eastern Standard Time.
Complaints and Disputes
If you have a complaint about any of the services provided by Travelex Retail Australia, please email full details to the Retail Customer Service Centre or telephone us:
- Email: RetailCSC@travelex.com.au
- Phone: 1800 440 039 (if overseas, please call +61 2 9696 9385)