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Have a question? We're here to help.

Need a helping hand?

Call us or email us, we’ll be happy to chat about the best solution for your trip!

Questions on purchasing a new Travelex Money Card?

Call Travelex on 0800 447 270.

Got a Travelex Money Card already & have a question?

Email Card Services at CardServices@accessprepaidww.com

Need a helping hand?

Please note that, for security reasons, you must NOT include your full Travelex Money Card number in any written correspondence. The card number should always be supplied by providing the first six and last four digits only, for example 1234 56xx xxxx 0123.

In the interests of security, we will not be able to discuss certain subjects by email. Please call the 24 hour Card Services Team, who will be able to assist you in relation to the following:

  • Lost or stolen cards
  • Queries regarding transactions on your account or balance enquiries
  • PIN assistance
  • Guidance setting up your card account online
  • Help with forgotten username and/or passwords
  • Card and account activations

Calling from

Call free† on

ANGUILLA

1 855 664 7247

ARGENTINA

0800 666 0049

AUSTRALIA

1 800 303 297

AUSTRIA

0800 297 271

BAHRAIN

800 81 203

BARBADOS

1 855 664 7258

BELGIUM

0800 77 855

BRAZIL (from landline)

0800 892 3561

BULGARIA

800 118 4471

CAYMAN ISLANDS

18556647223

CHILE

123 0 020 7906

CHINA (SOUTH)

10 800 441 1357

COLOMBIA

01800 9 157553

CROATIA

800 805 905

CYPRUS

800 96 573

CZECH REPUBLIC

800701463

DENMARK

802 50 011

DOMINICA

1 855 664 7292

ESTONIA

800 0111487

FINLAND

0800 918 495

FRANCE

0800 913 263

GERMANY

0800 181 9030

GREECE

00800 4413 1536

GRENADA

1 855 279 5145

GUAM

1 877 851 1293

HAWAII

Same as USA

HONG KONG

800 963 118

HUNGARY

068 001 9642

ICELAND

800 90 23

INDIA

000 800 100 8212

INDONESIA

001 803 044 11369

IRELAND

1800 625 142

ISRAEL

18 094 31 573

ITALY

800 789 900

JAPAN

00 531 780 224

LATVIA

8000 3754

LITHUANIA

8800 31075

LUXEMBOURG

800 28 346

MALAYSIA

1800 814 935

MEXICO

01 800 123 3482

MONACO

800 93 680

NETHERLANDS

08000 225 463

NEW ZEALAND

0800 447 270

NORWAY

800 16 969

PANAMA

800 226 6256

PERU

80054915

PHILIPPINES

1800 1442 0145

POLAND

00800 441 2483

PORTUGAL

800 880 508

PUERTO RICO

1 866 845 6835

Other Countries

020 3284 8395

RUSSIA

81 0800 2535 2044

SAUDI ARABIA

800 844 9534

SINGAPORE

800 441 1434

SLOVAKIA

0800-002016

SOUTH AFRICA

0800 982 678

SOUTH KOREA

0079 8443 4137

SPAIN

900 933 410

ST KITTS & NEVIS

18556647254

ST LUCIA

18555917552

ST VINCENTE

18555917556

SWEDEN

020 791 349

SWITZERLAND

0800 563 553

TAIWAN

0080 104 4301

THAILAND

001 800 442 286

TURKS & CAICOS

18552798263

UK

0800 260 0355

URUGUAY

000 413 598 3768

USA/CANADA

1 877 856 2471

VENEZUELA

800 100 8576

Alternatively, call from anywhere in the world (including cell phone)

+44 203 284 8395††


† Charges may apply if calling from a hotel or cell phone.
†† Please remember to add the international prefix of the country you are in at the beginning of this number (in most cases this is 00). Calls to this number are not free of charge and will be subject to the network or location from where you are calling.