Mastercard®
Flight Delay Pass
In the event of a flight delay, enjoy complimentary access to participating airport lounges with your Mastercard® card and a travel companion.
If your flight is delayed, your lounge is waiting.
Mastercard® Flight Delay Pass is a service that offers you and a companion complimentary access to participating airport lounges in the event of a flight delay of 120 minutes or more.
- ✓ Unlimited flight registrations
- ✓ Registrations and lounge access are immediately usable
- ✓ Benefits apply to the cardholder + 1 guest
- ✓ A minimum 120-minute flight delay is required to qualify. Rolling delays eventually adding up to 120 minutes or more are included.
It's simple to get started.
Register your flight before you travel and you're all set.
Register your flight
Register the flight for the cardholder and one guest on the Flight Delay Pass website or app before departure.
Get your confirmation
You'll receive a confirmation email once your flight has been registered.
If your flight is delayed
If a delay of 120 minutes or more is announced, you'll receive your Flight Delay Pass by email and SMS.
Show your pass
Present your email or SMS at an eligible lounge to redeem your complimentary access.
Common questions
Mastercard® Flight Delay Pass is available to eligible cardholders. You must register each flight before its scheduled departure time. Other terms and conditions apply.
Mastercard Flight Delay Pass is a unique service that offers complimentary airport lounge access in the event of a flight delay.
You register your flight with the Mastercard Flight Delay Pass service before travelling. If the airline announces a delay that meets or exceeds 120 minutes, you will receive a Flight Delay Pass that provides access to an eligible lounge at the airport where you are delayed.
Yes. The service is available to the main passenger (cardholder) and one travel companion on the same flight.
No. This is a complimentary service offered by Mastercard® to ease any disruption to our cardholders' travel plans.
Yes. Unlimited flight registrations are included. Register additional and return flights separately, and make sure each flight is registered before its actual departure time.
Rolling delays that eventually add up to 120 minutes or more are included, subject to the applicable Flight Delay Pass terms and conditions.
If you are under 18 years old, you must be accompanied by an adult aged 18 or over to enter participating lounges. To hold a Worldwide Wallet, you must also be 14 years or older.
Ready for smarter travel?
Register your flight to access your Flight Delay Pass benefit, or discover the Travelex Money Card for your next trip.
Mastercard Flight Delay Pass is a service that offers you and a companion complimentary access to participating airport lounges in the event of a flight delay of 120 minutes or more. Other terms and conditions apply. To learn more about Flight Delay Pass, pre-register your flight or read the T&Cs, please visit flightdelaypass.mastercard.com/faq
- 1 A foreign exchange ‘Spend Rate’ rate will apply to foreign exchange transactions in accordance with The Product Disclosure Statement.
- 2 Transacting via some online merchants may incur a surcharge.
- 3 Customers must contact Mastercard Customer Service to report lost or stolen card. Emergency cash can be arranged up to the balance of your Travelex Money Card, subject to availability of funds at the approved agent location.
- 4 As a Mastercard holder, Zero Liability applied to your purchases made in store, over the phone, online, or via mobile device and ATM transactions. You will not be held responsible for unauthorised transactions if you have used reasonable care in protecting your card from loss or theft, and you promptly report loss or theft. For more information, please visit the Mastercard Zero Liability Terms and Conditions page .
- 5 Terms and Conditions apply for the Mastercard Travel Rewards program. Please see the Mastercard Travel Rewards terms and conditions .