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Platinum benefits

Be sure to take full advantage of the platinum benefits offered with your Travelex Money Card.

Mastercard Travel Assistance

Travel assistance services can be used before and during your trip, and even after you've returned home.

As part of your Travel Money Card, you can travel with added peace of mind knowing that all the Travel Assistance you need is just one simple call away.

Travel Assistance Coverage & Availability

  • Global Coverage
  • Available 24 / 7 / 365
Mastercard Travel Assistance

Mastercard Travel Assistance FAQs

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  • When can you use Mastercard Travel Assistance

    Travel assistance can be use before your trip, during the trip and even when you return home.

    As part of your Travel Money Card you can travel with additional peace of mind knowing that Travel Assistance is just one call away.

    Call Travel Assistance at 0282281936.

  • Where can I use Mastercard Travel Assistance?

    Anywhere in the world, they are only a phone call away and are available 24 / 7 / 365

    Call Travel Assistance at 0282281936.

  • When can I contact Mastercard Travel Assistance

    They are only a phone call away and are available 24 / 7 / 365

    Call Travel Assistance at 0282281936.

  • What can I contact Travel Assistance about?

    Mastercard Travel Assistance provides Travelex Money Cardholders information on the following services:

    • Passport requirements & Visa requirements
    • Immunization/inoculation requirements
    • Foreign currency exchange rates
    • Weather forecasts and average seasonal temperatures
    • Embassy and consular referrals
      • A typical situation is if you have lost your passport

    • General information on local customs of the country you are travelling too
    • General information on business etiquette in the country you are travelling too
    • Information on national holidays and standard business hours
    • Travel advisories and customs information
    • Local voltage information
    • Value-Added Tax regulations
      • (excluding any legal advice, interpretation or analysis of such laws)

    • Interpretation Assistance
      • emergency language interpretation services orally, subject to the availability of a MASTERCARD Assistance call agent with the required language capability. Otherwise, MASTERCARD Assistance will provide referrals to interpreters by providing their name, address, telephone number and office hours to you

    • Lost Luggage Assistance
      • Provide you with regular updates on the status of the search of your luggage, very handy if you don’t speak the local language

    • Medical Services Referral
      • Will refer you to a preferred provider in the Mastercard network database, which includes primary care physicians, clinics and hospitals. Primary care physicians are defined as referrals to the following: family practitioners, general practitioners, internists, ophthalmologists, obstetricians/gynecologists, orthopedists, and pediatricians. You will be given the name, address, telephone number, office hours and if applicable, language(s) spoken by the provider. The nature of the situation, location of the caller, and time for the day will influence whether a referral is made to an individual provider or to a hospital/emergency care facility. MASTERCARD Assistance follows up with you in each case to ensure that the service rendered was satisfactory and that no further assistance is needed
      • MASTERCARD Assistance is able to provide referrals to medical specialists in major cities and nearby areas using specific selection criteria. Specialists are defined as physicians other than those previously identified as primary care physicians. Some examples of specialists include allergists, cardiologists and endocrinologists

    • Arrangement of Appointment with Primary Care Physician for Treatment
      • Assist you to arrange for appointments with general practitioners or specialized doctors. MASTERCARD Assistance shall not be responsible for any consultation fees or other costs incurred by you when consulting with the doctors referred by MASTERCARD Assistance

    • Airport Sales Tax Refund information
      • Provide information about tourist tax refund services in airports, such as address, phone number and opening hours. Information needs to be publically available and MASTERCARD can turnaround this request

    • Emergency Services Referral
      • Provide the contact information and/or, at your request, patch the call through to the emergency service provider e.g. the Police, Traffic Police, Fire Brigade, Ambulance or any other emergency service provider

    • Travel Assistance information only requests
      • Can be fulfilled by MasterCard Travel Assistance e.g. is my Singapore driving license valid for use in the US

    • Multilingual language support
      • MasterCard Travel Assistance can support the 7 following languages:
        • English, Mandarin, Tagalog, Malay, Cantonese, Thai & Japanese

    Call Travel Assistance at 0282281936.

  • What happens if I have an issue that is not listed

    Should you require further assistance outside of the Assistance Services detailed above and where MasterCard Travel Assistance are able to provide this assistance service MasterCard Travel Assistance will endeavour to do so. To progress with this assistance request MasterCard Travel Assistance will advise you that the particular service is out of scope and prior to providing any additional service will provide a quote to yourself and if accepted the assistance request will be fulfilled.

Mastercard Prepaid Management Services Australia Pty Ltd (ABN 47 145 452 044, AFSL 386 837) arranges for the issue of the Travelex Money Card in conjunction with the issuer, Heritage and People’s Choice Limited trading as Heritage Bank (ABN 11 087 651 125, AFSL 244310) pursuant to license by Mastercard Asia/Pacific Pte. You should consider the Product Disclosure Statement for the relevant Travelex Money Card and Target Market Determination available at www.travelex.com.au, before deciding to acquire the product.

Any advice does not take into account your personal needs, financial circumstances or objectives and you should consider if it is appropriate for you. Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.