Western Union Money Transfer

Notice:

From April 9th 2024, Western Union services will no longer be available at Travelex stores.


1

Provide valid government issued photo ID and recipients details

(see FAQ section below)

2

Pay for the transfer with cash or EFTPOS

3

You’ll get a receipt including the Money Transfer Control Number (MTCN)​

4

Contact your recipient and provide them the MTCN along the amount sent.​

it’s that easy!​


While it’s easy to transfer money with Travelex and Western Union, we understand that sometimes you just need to speak with someone to get answers, please get in touch with one of Western Union’s Customer Care representatives by calling 1800 501 500 or track the status of your Western Union Transfer online using your Money Transfer Control Number (MTCN)
The following photo IDs are acceptable:
  • Passport
  • Driving License
Transfer limits may apply. Please check with our staff in the store for applicable limits.
If you are sending a cash collection transfer from one of our selected Travelex stores:
  • A cash pickup, available within minutes1 from a Western Union agent at over 550,000 agents in over 200+ countries and territories.​
  • Directly to a bank account, available within 1hr – 2 business days1 across 80+ countries5. The fee is paid by the sender6 , unlike bank transfers there are no costly surprises7
  • Mobile wallet, available within 1hr – 2 business days1 by using the receivers mobile number8 .
I Need Help with my Transfer! Who Can I Speak to?

While it’s easy to transfer money with Travelex and Western Union, we understand that sometimes you just need to speak with someone to get answers, please get in touch with one of Western Union’s Customer Care representatives by calling 1800 501 500 or track the status of your Western Union Transfer online using your Money Transfer Control Number (MTCN)

How Much Money Can I Send Using Western Union In-Store?

Transfer limits may apply. Please check with our staff in the store for applicable limits.

What Photo IDs Are Accepted?

The following photo IDs are acceptable:

  • Passport
  • Driving License
Is Western Union Fast?

If you are sending a cash collection transfer from one of our selected Travelex stores:

  • A cash pickup, available within minutes1 from a Western Union agent at over 550,000 agents in over 200+ countries and territories.​
  • Directly to a bank account, available within 1hr – 2 business days1 across 80+ countries5. The fee is paid by the sender6 , unlike bank transfers there are no costly surprises7.​
  • Mobile wallet, available within 1hr – 2 business days1 by using the receivers mobile number8 .

*Not all Travelex stores offer Western Union money transfer. Please refer to stores listed above to see which stores provide this service.

1 Funds may be delayed or services unavailable based on certain factors, including the amount sent, destination country, currency availability, regulatory issues, identification requirements, agent location hours, differences in time zones, and selection of delayed delivery options. Additional restrictions may apply. Please see the terms and conditions at https://www.westernunion.com/au/en/legal/terms-conditions-retail.html for more details. Cash Pick-up - available within minutes at over 550,000 agent locations in over 200 countries and territories globally. Bank Account - available within 1hr - 2 business days at over 80+ countries that allow direct to bank transfers (only available for selected countries please check country conditions). Mobile Wallet - available within 1 hr - 2 business days. Funds are transferred using receiver's mobile number for an easy transfer direct to their mobile wallet (only available for selected countries - please check country conditions).​

2 Passport must be current and in English.​

3 South Australian Proof of Age Cards not accepted.​

4 Network data as of 30 June 2021.​

5 Visit the Western Union website for the complete list of countries for direct-to-bank service.​

6 Please contact any Western Union Agent for fees to send different amounts to different countries.​

7 Western Union also makes money from currency exchange. When choosing a money transmitter, carefully compare both transfer fees and exchange rates. Fee and foreign exchange rates may vary by brand, channel, and location based on a number of factors. Fees and rates subject to change without notice. Subject to applicable taxes, if any.​

8 Visit the Western Union website for the complete list of countries and mobile operators for mobile phone service. Funds will be paid to receiver's mobile wallet account provider for credit to account tied to receiver's mobile number. Additional third-party charges may apply, including SMS and account over-limit and cash.

Please note: As the COVID-19 situation continues to evolve stores opening hours can change. We will endeavour to keep our information update, however, please call the store before visiting to check operating hours.